Obsługa klienta
Customer Service with French
Kraków, małopolskie
stacjonarna
umowa o pracę
Responsibilities:
- Providing assistance to customers through various communication channels such as phone calls and messages,
- Crafting clear service instructions to enhance customer understanding of our services,
- Efficiently managing transitions during changes in Internet Service Providers to ensure seamless experiences,
- Facilitating discussions with clients regarding proposed changes to ensure alignment and clarity,
- Implementing system adjustments effectively to meet evolving customer needs.
Requirements:
- Fluency in French at B2+/C1 level or beyond is required,
- Displaying a customer-focused mindset is essential,
- Exceptional organizational and communication proficiencies are a big asset,
- Ability to adapt to different shift schedules.
We provide:
- Employee Assistance Program offering psychological support to employees and their families,
- Additional day off for involvement in voluntary activities of personal interest,
- Performance-based bonuses,
- Assistance package for relocation needs,
- Access to Employee Network Groups, fostering connection and learning in an inclusive environment,
- Potential to become an Internal Trainer,
- LuxMed medical coverage and Generali group insurance,
- Access to diverse employee benefit systems like Multisport Plus/Classic or MultiKafeteria.
