Customer Service Specialist with German

• Providing assistance to customers through phone calls and messages,
• Crafting clear service instructions to enhance customer understanding of services,
• Efficiently managing transitions during changes in Internet Service Providers to ensure seamless experiences,
• Facilitating discussions with clients proposing changes to ensure alignment and clarity,
• Implementing system adjustments effectively to meet evolving customer needs.

Requirements:

• Fluency in German at B2+/C1 level is required,
• Displaying a customer-focused mindset is essential,
• Exceptional organizational and communication proficiencies are a big asset,
• Ability to adapt to different shift schedules.

We provide:

• Employee Assistance Program offering psychological support to employees and their families,
• Additional day off for involvement in voluntary activities of personal interest,
• Performance-based bonuses,
• Assistance package for relocation needs,
• Access to Employee Network Groups, fostering connection and learning in an inclusive environment,
• Potential to become an Internal Trainer,
• LuxMed medical coverage and Generali group insurance,
• Access to diverse employee benefit systems like Multisport Plus/Classic or MultiKafeteria.