Operations Specialist with Spanish

Responsibilities:

• Leverage cutting-edge systems and proven processes to resolve aging invoices with ease.
• Proactively reach out to customers via phone and email.
• Build lasting, professional relationships by delivering prompt and courteous service to both internal teams and external clients.
• Stay on track with established procedures while always delivering high-quality work.
• Confidently escalate more complex issues to senior team members or leadership when needed.
• Have ideas? Share your suggestions for improving processes and boosting efficiency.
• Take the opportunity to sharpen your skills and grow within the collections process.
• Step in to assist with team or country-specific tasks as required — flexibility is key!

Requirements:

• Excellent Spanish and English language skills (min.B2 level both).
• Well knowledge of MS Office (Excel & Word precisely).
• Problem-solving drive and great negotiations skills. 
• Exceptional ability to deliver top-tier customer service.
• Outstanding written and verbal communication skills, ensuring clear and effective interactions. 

What we offer:

• Unlock your potential in a fast-paced global environment with real opportunities to grow and thrive.
• Join a fun, inclusive, and open-minded workplace that embraces innovative ideas and encourages creative problem-solving.
• Enhance your language skills in our vibrant multilingual offices, where you’ll get to practice and develop daily.
• Fuel your career with access to top training platforms like Percipio and GoFluent, ensuring continuous professional development.
• Enjoy a full range of benefits, including a competitive salary, performance bonuses, Employee Assistance Program (EAP), and the Employee Stock Purchase Plan (ESPP) after one year.
• Secure your future with stable, contract-based employment.
• Work in a modern, accessible office that makes your daily commute a breeze.
• Have fun with us at team-building activities and events designed to boost team spirit and connection!