IT Support Analyst - Helpdesk | HRK
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HRK SSC/BPO specializes in recruiting specialists, managers and directors for shared services centers. By partnering with leading companies in the SSC/BPO sector, our Candidates may be presented the most attractive offers that are tailored to their qualifications and expectations.

See what we can do for you: SSC/BPO team at HRK.

IT Support Analyst - Helpdesk
fully remote

Responsibilities:

  • Provide level 1 and level 2 support for users via phone, email, and ticketing system,
  • Support remote users using remote desktop management tools,
  • Troubleshoot & resolve problems with end-user equipment & software,
  • Support the latest Windows/Mac operating systems,
  • Diagnose and resolve complex end-user support issues,
  • Escalate issues to appropriate teams within IT as needed,
  • User account provisioning and maintenance,
  • Supervise the user onboarding service including provisioning of hardware and access for users prior to their start date,
  • Work incoming help tickets from multiple channels ? web, email, & phone.

Expectations:

  • Knowledge of English ? B2+/C1 level,
  • Previous experience in IT Support,
  • Strong technical background in both PC and Mac,
  • Strong proficiency in Microsoft Office 365 Suite (Office, Outlook, Visio, Project),
  • Proficiency in CRM systems such as Zendesk, ServiceNow, etc.,
  • Experience with various hardware including: PCs, Macs, printers, peripherals, smartphones, and A/V equipment,
  • Experience using and troubleshooting VPN for remote connectivity,
  • Intermediate to advanced understanding of Active Directory, TCP/IP, DHCP, and DNS.

Offer:

  • Fully remote work,
  • Development opportunities,
  • Sports card,
  • Private medical care,
  • Life insurance,
  • Additional social benefits,
  • Christmas packages,
  • Employee referral program.
     


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