Technical Support Specialist with English | HRK
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HRK SSC/BPO specializes in recruiting specialists, managers and directors for shared services centers. By partnering with leading companies in the SSC/BPO sector, our Candidates may be presented the most attractive offers that are tailored to their qualifications and expectations.

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Technical Support Specialist with English

As an IT Service Desk Technician, you will work as a part of the IT Team. You will be the first point of contact for users who need assistance or have IT problems. You will have direct access to 2nd level support for issues that require escalation. 
 
Duties:
  • Troubleshooting basic client and network issues, escalating unresolved calls to dedicated Infrastructure and application teams
  • Identifing technical problems, proposing and implementing solutions
  • Receiving, logging and managing phone calls and emails from staff regarding IT issues and queries
  • Ensuring all faults are progressed & cleared within SLA ? escalating to other teams
  • Participating and coordinating all activities of the service desk
  • Participating in the internal IT projects
  • Executing IT operations and support IT for all sites
 
Requirements:
  • Previous experience working in Service Desk / Helpdesk role (at least 2 years)
  • Fluent English min. B2
  • Experience in ticketing system management and operation
  • Experience with Cloud services (Microsoft, AWS)
  • Experience with Active Directory 
  • Good organizational and time management skills
  • Strong ability to work effectively and prioritize in urgent work situations
 
We offer: 
  • Possibility of raising qualifications and further professional development
  • Competitive salary and annual bonus
  • Participation in international projects
  • Work in a dynamically developing company
  • Benefit package (including medical care, sports card, holiday vouchers)
 


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